Frequently Asked Questions
Q1: How can I purchase these medical products?
You can place an order directly through our online platform or contact our sales team. They will confirm configuration, shipping details, and guide you through the entire process from purchase to arrival.
Q2: What payment methods are accepted?
We support multiple payment options including T/T Bank Transfer, Online Trade Assurance, Western Union, Money Gram, L/C, and Cash.
Q3: What is the estimated delivery time and shipping method?
Lead time is typically within 1 week for stocked items. We offer express, air freight, and sea freight options worldwide, including door-to-door services with customs clearance in many countries.
Q4: What kind of after-sales service do you provide?
We provide at least a one-year warranty (excluding consumables). Our engineers offer free repairs during the warranty period and lifetime technical support thereafter with spare parts at cost price.
Q5: How are transactions secured?
As a professional medical group with verified premium supplier status and numerous government certificates, all transactions are 100% guaranteed to ensure safe payment and high-quality service.
Q6: Is customization or ODM service available?
Yes, ODM services are available to meet specific requirements for the Dental Periodontal Probe and other related medical instruments.