❓
Frequently Asked Questions
Are you a manufacturer or a trading company?
We are a Professional Manufacturer for medical and homecare related products, with a production base integrating R&D, production, and sales.
What are your standard trading and payment terms?
Payment terms include T/T, L/C, PayPal, or Western Union. Lead time is normally 7-10 days after deposit, and samples are typically ready in 3-5 days.
How can I purchase this dental suction unit?
The process follows these steps: Quotation → Proforma Invoice (PI) → Confirm PI → Arrange Payment → Production → QC Inspection → Shipping.
What is the Minimum Order Quantity (MOQ)?
Usually, the MOQ is 10 pieces. However, if we have other concurrent orders, we can assist with smaller quantities. Sample orders are also acceptable.
Do you provide OEM or customization services?
Yes, we provide full OEM services including customized colors, logo printing, customized user manuals, and specialized package designs.
What is your after-sales support policy?
We generally offer a 1-year warranty where all necessary spare parts are provided free of charge. Our technical support team is available via email, phone, and video calls.